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About Grivence Cell

Our college is committed to maintaining a supportive and respectful environment for all, which is why we have established a dedicated Grievance Redressal Cell to address issues that students or staff may face. This cell serves as a formal channel to handle concerns or grievances that cannot be resolved through informal discussions, ensuring that every voice is heard and every issue is addressed fairly. The Student Grievance Cell (SGC) allows students to formally submit grievances if they encounter problems related to academic matters, campus resources, behavioral issues, harassment, discrimination, or any other aspect of their experience at the college. These grievances are then reviewed by the campus hearing body, which follows a set of established procedures in line with the University Grants Commission (UGC) guidelines, ensuring transparency and consistency in the resolution process.

Student’s Grievance Redressal

Objectives of SGC

To create a platform where staff and students can raise their problems about academic and non-academic matters To receive suggestions from the staff and students for improvement To ensure effective solution to the staff and students to redress their problems

Functions of SGC

This committee is vested with the authority to settle any type of grievances raised by the students, teachers and non-teaching staff of the college. The students are ought to lodge their grievances to their respective tutors, and they in turn intimates the matter to the committee for necessary action. Students are not encouraged to petition the Principal, initially. They have to avail the avenue provided by the grievance Redressal cell and then the Principal, if the grievances are not redressed.

ombudsperson

Name Dr. Dilawar Singh
Designation Ombudsperson
Committee Redressal of Grievances
E-mail principal@ssjbc.in
Contact No.  9817371075

Student Grievances Redressal Committee (SGRC)

Member:

S. No.

Name

Designation

Mobile No.

1

Dr. Dilawar Singh

Chairman

9817371075

2

Sh. Sumit Singla

Member

9467652599

3

Sh. Anil Kumar

Member

9416678110

4

Dr. Babu Lal

Member

9466670056

5

Smt. Monika

Member

9466471013

6

Dr. Chanchal

Member

9416806620

The students may lodge grievance about any academic and non- academic matters related to –

Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination and scholarship related matters. 
             
To dues and payments for various items from the library, hostels and other financial matters.      
             
Certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity.

Grievance Box

The students are ought to lodge their grievances to their respective tutors, and they in turn intimates the matter to the committee for necessary action.

Mechanism

Shah Satnam Ji Boys Colleges has constituted a Grievance and Redressal Cell as per UGC Grievance Redressal regulation. This cell works towards resolving the complaints lodged by any student. The Grievance Redressal Cell is also empowered to look into the matters of harassment. Anyone with a genuine grievance may approach to the Principal and members of GRC. In case the student is unwilling to appear in person, written grievance may be dropped in the ‘Complaint Box’ situated in the reception area of College or online form on the web page.. Students are directed to note that making a complaint is serious and therefore, they are to use this power in a responsible manner. At the same time, the college assures students that once a complaint is made, it will be treated with sensitivity and confidentiality. Students directly submit their complaint to their mentor or Principal. In case of minor grievance, Principal will instruct Head of the Department to redress the problem. In case of major grievance, Principal will instruct the ‘Grievance and Redressal Cell’ to redress the problem. To make complaint free campus, ‘Grievance and Redressal Cell’ randomly select students from the college and cell members inquire whether they have any problem or not. If students have any problem, then his problem will be rectified through a proper channel.

    Grievances Redressal Policy

    READ Grievance Redressal Policy (CLICK HERE)

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